Terms & Conditions

These terms and conditions (“Terms”) govern your purchase of Courses from Accounting EQ

These Terms must be read in conjunction with our privacy policy which is available on our website (“Privacy Policy”). We are committed to ensuring the security and privacy of your information and our Terms and Privacy Policy explain in more detail the categories of information we collect from you and the purposes for and the manner in which the information is processed and used.

Any reference to “you”/ “yours”/ “yourself” shall mean the Client who could be a customer/Delegate and/or website user. “Delegate” in turn refers to an individual attending the Course(s). Any reference to “AEQ”/ “us”/ “we”/ “our(s)” shall mean Accountancy EQ.

For the purposes of these Terms, AEQ and the Client shall collectively be referred to as “the Parties” and individually as “a Party”.

Any reference to “Agreement” shall mean these Terms.

1. Contractual Relationship

These Terms constitute a contractual relationship between Accounting EQ and our Clients using our services or purchasing any products or learning asset(s) from us.

2. Overview of Services

2.1 As a provider of learning solutions, we make several learning assets and solutions available through our website. Courses can be taken:

i. Face-to-face and/or

ii. Virtually

2.2 Our Courses are listed on our website with complete details including but not limited to the following:

i. virtual or face-to-face session

ii. location

iii. dates available

iv. price

v. course duration

vi. learning assets and topics included

vii. optional sessions offered if any.

2.3 Due to the fluid nature of training courses and our commitment to continuous improvement, we reserve the right to change, without liability, the course content and/or trainer at any time in line with market demands.

2.4 Our Courses are delivered in English, and it is recommended that Delegates have a good understanding of the English language to be able to fully benefit from our Courses.

3. Booking a Course and Terms of Payment

3.1 All Courses can be purchased via our website and payment can be completed via the options outlined in paragraph (c) of Clause 2.v. We may use third-party payment gateways to facilitate payments. However, we are not affiliated with them and do not claim ownership over their Trade Mark(s), logo(s) and/or any other intellectual property rights. Accounting EQ is not responsible for the data collected by third-party suppliers listed on our website, and customers visiting our website should read the terms and conditions as well as the privacy policy of third-party suppliers listed on our website, before proceeding to use their services.

3.2 Registering an Interest

To register an interest in an upcoming Course, complete the form provided on our website. No payment will be taken at that point. Accounting EQ will contact you when the Course reaches the required number or attendees or confirmed date to confirm your continued interest and to take payment.

3.3 Confirming a Booking

Confirmation can be sent by email or completed online. On receipt of your booking request, an invoice will be generated confirming the receipt of your booking request.

3.4 Joining Instructions

Delegates will be contacted via email with details of any face-to-face arrangements or to send a joining link for virtual events. For the purposes of receiving the above-mentioned link, Delegates must ensure that they provide a valid email address to us.

3.5 Payment and Terms of Payment

i) Course prices (“Fees”) are displayed on the website and can be paid via the options outlined in paragraph (c) of this Clause 3.v.

ii) Payments are made by debit / credit card directly via our website.

iii) We must receive the full payment for the Course prior to the Course start date. In any event, we reserve the right to refuse admission if payment has not been received prior to a Delegate attending the Course.

4. Course Dates and Venues

Accounting EQ reserves the right to alter or cancel published dates and change venues without liability. In the event of a cancellation, where an alternative cannot be provided, monies received in respect of that Course can be refunded in full. Accounting EQ are not liable for any travel and accommodation costs. Whilst every effort will be made to avoid resource changes, Accounting EQ reserve the right to amend or replace any pre-named trainer scheduled to deliver a specific Course.

5. Data Protection and other policies

5.1 Our Privacy Policy available on our website, explains in detail the categories of Personal Data we collect, the reasons for, and the manner in which we collect and process Personal Data.

5.2 All data submitted when making a booking will be processed in accordance with AEQ’s Privacy Policy.

5.3 If a booking is made on behalf of a third party you warrant that you have secured their express consent for their data to be used for this purpose and have in place all relevant policies and processes to ensure compliance with all relevant legislation.

5.4 For the purposes of these Terms and our Privacy Policy, which should be read in conjunction with these Terms “Personal Data” shall have the meaning given to it under Article 4 of the General Data Protection Regulation (“GDPR”).

6. Delegate Substitution

If you would like to make a substitution, please contact us and we will be happy to help you. Substitutions can be made at any time without incurring a penalty.

7. Cancelling and Transferring Courses

7.1 Cancellation

All cancellation requests must be made in writing. Should you wish to cancel a Course, the following fees (“Cancellation Fees”) shall apply:

29+ days before start of Course = 20% of the Course Fee.
15-28 days before start of Course = 50% of the Course Fee.
0-14 days before start of Course = 100% of the Course Fee.

7.2 Any free places given under special offers will be subject to a £100 cancellation charge.

7.3 Transfers

i. A Delegate can only transfer to a different date for the same Course (“Transfer”), i.e., Transfers can only be made with respect to the Course Date.

ii. The Delegate must specify their choice of transfer date at the time of the Transfer.

iii. In the event of a Transfer the following fees (“Transfer Fees”) shall apply:

Transfer 29+ days before start of course = £30 administration fee applies
Transfers made 15-28 days before start of Course = 20% of Course fee
Transfers made 0-14 days before start of Course = 50% of Course fee

iv. If a Delegate uses the Transfer option, the original Course invoice, and the Transfer invoice remain due, even if the Transfer reservation is subsequently cancelled.

7.4 Days

i. For the purposes of this Clause 7, a reference to “days” shall refer to traditional working days, Monday-Friday (exc Bank Holidays) days.

ii. For the purposes of calculating the notice period for your request for cancellation, or Transfer, the date of service of notice and the commencement date of the Course shall be excluded.

8. Non-Attendance

8.1 If a Delegate fails to attend a Course without prior notification, Cancellation Fees of 100% will be applied.

8.2 In the event a Delegate fails to attend a Course on account of an emergency or any other unforeseeable circumstances, not constituting a Force Majeure Event, they must notify Accounting EQ of their inability to attend the Course prior to the commencement of the Course, in which case Accounting EQ will offer to transfer them to another date of the same Course at 50% of the Course fee (“Proposed Transfer”).

8.3 A Delegate must confirm acceptance of the Proposed Transfer or request for alternate dates within 14 [fourteen] calendar days of receiving the details of the Proposed Transfer from Accounting EQ. After 14 [fourteen] calendar days have lapsed, the booking will be cancelled, and cancellation terms will apply.

8.4 Accounting EQ reserves the right to ask a Delegate to leave a Course if it is felt that they are unable to participate and contribute to the learning on the Course. This includes inappropriate behaviour and actions that are detrimental to the learning received by other participants on the Course.

9. Disclaimers and Limitation of Liability

9.1 Disclaimers

i. Any comments made during training or Course delivery are expressions of opinion only.

ii. The results of our Courses differ for different individuals and the success of a Course is largely dependent on the Delegate’s own commitment and dedication towards the Courses and training. Previous results of our Courses and training can neither represent nor guarantee the same experience, level of progress or success of current or future Delegates.

9.2 Limitation of Liability

i. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.

ii. Subject to the limitations contained in this paragraph 9, our total liability for any losses incurred by you shall not in any circumstances exceed the value of services purchased by you.

iii. We do not assume liability for the outcome of the Courses/training, as, the result of the Courses and training depends on a number of factors including without limitation, the Delegate’s own commitment, discipline, motivation, and dedication towards their professional development.

iv. We are not liable to you or any third party for any indirect, consequential, or special damages including loss of profits, loss of business, no economic success and/or loss of goodwill.

v. The Courses are intended for the Delegates’ use only and we shall not be held liable for reliance on it by any party other than the Delegate(s).

vi. Accounting EQ does not warrant that our Courses, services, information and/or content included on or otherwise made available to you through our Courses, services, servers, or electronic communication sent by us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the access of our services, or from any information or content and/or services, included on or otherwise made available to you through our Website.

9.3 Force Majeure

Neither Party shall be liable for any delays or failures in performance due to circumstances beyond its reasonable control. “Force Majeure Events” shall include: (i) explosions, fires, flood, earthquakes, catastrophic/adverse weather conditions, travel disruptions due to adverse weather conditions or otherwise, epidemic, pandemic or other elements of nature or acts of God; (ii) acts of war (declared or undeclared), acts of terrorism, insurrection, riots, civil disorders, rebellion or sabotage (including electronic sabotage and attacks); (iii) acts of local or foreign governmental authorities or courts; and (iv) labour disputes, lockouts, strikes or other industrial action, whether direct or indirect and whether lawful or unlawful. If either Party is prevented from or delayed in performing any of its obligations under this Agreement by a Force Majeure Event, it shall promptly notify the other Party of the occurrence of a Force Majeure Event and describe, in reasonable detail, the circumstances constituting the Force Majeure Event and of the obligations, the performance of which are thereby delayed or prevented.

We will not be liable for delays and/or the inability to conduct a Course on account of a Force Majeure Event. Where we cannot conduct a face-to-face Course due to a Force Majeure Event, we will provide the same Course virtually on the same date on which the original Course was scheduled to be held face- to-face, or otherwise on any other date in respect of which reasonable notice will be provided to you.

In the event a Delegate refuses to attend the virtual Course, which had it not been for the Force Majeure Event would have been held face to face, the Delegate shall be deemed to have forfeited the Course and shall be liable to pay the Course Fee in full.

If a Delegate is prevented from attending a Course by reason of a Force Majeure Event and gives notice of it along with any supporting information to Accounting EQ prior to the commencement of the Course, the Delegate shall be transferred to another date of the same Course without any liability.

10. Intellectual Property

10.1 Accounting EQ owns the intellectual property to all its Courses, material, and course content (“Assets”) .

10.2 Delegates may use Accounting EQ intellectual property exclusively for the purposes of this Agreement and shall not make any unauthorised use including the reproduction, distribution, communication and/or sale of Accounting EQ Assets to third parties. Unauthorised use of our Assets shall constitute a breach of our intellectual property rights, entitling us to seek indemnification from the infringing party for any losses, and/or claims resulting from such breach and to seek damages, injunctions and/or any other remedies available to us under law and/or equity.

10.3 You agree not to manipulate the Assets and or any other material and/or equipment provided in relation thereto, digitally, or otherwise in a way that alters the final product created by Accounting EQ.

10.4 Delegates shall attribute Accounting EQ for the Assets and services provided, including on social media platforms.

10.5 For the purposes of promoting our services and showcasing our portfolio of work, we are permitted to refer to the Client(s) as our customers and provide references of the services provided to the Client(s).

10.6 You agree that the Accounting EQ Trade Mark(s), logo(s) and creative content displayed on the website are the exclusive intellectual property of Accounting EQ.

11 Dispute Resolution, Jurisdiction and Governing Law

11.1 Any dispute between the Parties, arising from or in connection with this Agreement shall in the first instance, be attempted to be resolved by amicable settlement. If the dispute has not been resolved within 30 [thirty] days from the date on which attempts at amicable settlement began, the Parties shall mutually appoint a mediator, who shall be a neutral person with no ties to either Party. The cost of appointing the mediator shall be borne equally by both the Parties. The Parties agree to uphold, to the extent possible, the settlement arrived at, at the conclusion of mediation. Should mediation fail, the dispute shall be submitted to the exclusive jurisdiction of the courts of England.

11.2 This Agreement shall be governed by the laws of England.

12. Variation

Accounting EQ may review, revise, or vary these Terms and the policies referred to within it from time to time to reflect the changing needs of the business and to comply with new legislation. We will try our best to notify Clients about any major changes to our Terms and Conditions. As a Client you must ensure that you stay up to date with the Terms and Conditions.

13. Severability

These Terms are to be considered separately, and if any provision(s) of this Agreement should be found by any court of competent jurisdiction to be invalid or unenforceable, this Agreement will be deemed to have effect as if such provision were severed from this Agreement.

14. Exclusion of Third-Party Rights

The Parties to this Agreement do not intend that any term under this Agreement should be enforced, by virtue of the Contracts (Rights of Third Parties) Act 1999, by any person is not a party to this Agreement.